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(618) 973-9993

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Frequently Asked Questions

Why hire Lulu’s DooDoo Crew?

We are not a franchise! We are a local, family-owned, and operated business in your own backyard! I always love to give back to my community by buying and shopping locally. It gives me peace of mind to know that when I buy local, more money stays in my community and keeps the local economy alive. In addition, Lulu’s DooDoo Crew is committed to saving you time and energy. We are here to make life more enjoyable for dog owners by eliminating the most unpleasant aspects of dog ownership–at an unexpectedly low cost!

What areas do you service?

We service up to a 20-mile radius from our home base of Trenton, Illinois. If you have any questions about our poop scoop services area, please call 618-973-9993.

Who should hire a professional Pooper Scooper service?

Dog owners…

– Those unable, unwilling, or just want to enjoy their yard and pets without the hassle of dog waste clean-up.

– Parents with small children who enjoy playing outside or if you use your yard often.

– Families who bicker over this most unpleasant task and are sick of the arguing.

– Those with physical or visual impairments that find it difficult or impossible to clean your yard.

– And those who have better things to do than scooping up dog waste.

Am I required to sign a contract?

No! You can start and stop your service at any time. There is no minimum service period. We are committed to building customer loyalty through great service, no long-term contracts. We do have some Terms of Service so you know what to expect.

Should I unlock my gate?

Yes. Lulu’s DooDoo Crew personnel are not authorized to climb or jump over fences or gates. Please have your gate unlocked on your service day. This will allow us to access your yard and make it beautiful.

Will I need to confine or restrain my dog?

Not unless your dog is potentially aggressive.

We love dogs and really enjoy spending time with them! But if your dog is aggressive, we ask that you restrain or confine your dog during your service.

Do you do dog waste removal all year, including winter?

Yes! We offer pet waste clean-up all year.

Snow or heavy rains may delay our professional pooper scoopers from time to time, but we are usually able to catch up on your scheduled dog waste clean-up within a day or two. 

What about holidays?

We work most holidays! We like to have a clean, waste-free yard all year and we know you do too!

However, we do not work on the following holidays:

– Thanksgiving
– Christmas Day
– New Year’s Day

If your scheduled day falls on one of these holidays, we will generally try to clean the day before or sometimes the day after the holiday.

What about vacation days when I need my service skipped?

Call, text, or email us.

Please give us as much notice as possible so we can “skip” that service. If we have at least 24 hours notice, and your dog will not be using the yard, then there will be no charge for that “skipped” service. Have a great vacation!

How much is your pooper scooper service?

Lulu’s DooDoo Crew offers inexpensive pricing for dog waste removal.

The cost depends on the number of dogs, type of service and the size of the yard being scooped. If you have any questions about our poop scoop services, please call 618-973-9993.

How am I charged for pet waste removal services?

We do not require advanced payments!

We will send you an invoice on the first day of each month after services are completed for the previous month. We want you to be completely satisfied in knowing that you received outstanding services before paying for it.

Is there an extra charge for the initial clean-up of the dog waste?

The initial clean-up (the 1st clean-up) is usually a little more than the recurring service and is based on how long since your yard was last thoroughly cleaned and the number of dogs.

If it has been a while since the yard was last cleaned and there is a large amount of accumulated dog waste, an initial dog waste clean-up fee will apply.

Do you make sure my dog doesn’t get out of my yard?

We are very diligent about making sure that gates are firmly secured while in the yard and when leaving. We take extra care to make sure that your dog stays in the yard while we enter and exit your yard.